Move Planner
Summary Description
Under general direction of the Sales Manager, the Move Planner, through various methods, sells the Apartment Movers products. This position performs all sales related functions; including, but not limited to, calling quotes, confirming, pricing, and developing leads which, as an end result, puts money in the account of the company.
Exemplary Duties / Responsibilities
Participates in sales meetings; planning, forecasting, updating, and printing of moves. Performs functions related to a phone operator, which include transferring, conferencing, parking, holding, and recording incoming phone calls. Basic filing, typing, mailings, and other clerical functions which are sales related are also part of this position. Updates crews status and placing proper notes.
Active development of the local markets to include outbound calls, related industry meetings, and related functions.
Employment Standards
Education/experience: Any combination of education and experience proving the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to
1. completion of the Twelfth (12) grade;
Sales Manager
Summary Description
Under general direction of the National Sales Manager, the Sales Manager (or Intern Sales Manager when the Sales Manager is not available), through various methods, sells the Apartment Movers products and supervises Move Planners. This position performs all sales related functions; including, but not limited to, calling quotes, confirming, pricing, and developing leads; training, monitoring Move Planners, handling hard to close moves, all of which, as an end result, puts money in the account of the company.
Exemplary Duties / Responsibilities
Organizes and participates in sales meetings; planning, forecasting, updating, auditing, and performing security measures to ensure total and absolute customer care. Observes sales functions and progress to ensure that procedures are followed; examines finished projects and daily work for compliance to policy; performs basic filing, typing, mailings, and other clerical functions which are related to sales.
Active development of the local markets to include outbound calls, related industry meetings, and related functions. Hires, trains, motivates, disciplines, terminates all move planners as deem necessary. Coordinates staffs daily work in support of goals and objectives; plans and prepares work schedules; assigns specific duties; investigates customers complaints and attempts to resolve problems.
Training Manager
Summary Description
Under general direction of the National Sales Manager, the Training and Development Manager trains all associates on proper procedures to ensure quality of staff and product.
Exemplary Duties / Responsibilities
Directs and participates in the development and implementation of sales goals and objectives. Develops plans to expand the sales department. Examines, analyzes, and evaluates sales operations; prepares reports.
Trains employees engaged in sales work, and may perform sales work; assigns specific study duties; trains employees in company policy and job duties; ensures compliance of employees behavior with progressive disciplinary measures, record-keeping, and trains on security procedures and practices; evaluates employees work performance; initiates personnel actions such as recruitment, and selection; interprets and disseminates company policy to employees; develops training tools and guides; monitors usage of tools; develops and implements corrective measures for employees who have training issues; advertises for employee positions, issues compliance award certificates; and informs remote facilities of software changes through effective training tools.
Employment Standards
Education/experience: Any combination of education and experience proving the required skill and knowledge for successful performance
Service Agent
Summary Description
Under general direction of the Service Manager, the Service Agent (also known as the Claims Agent or Claims Manager) maintains inventory records; processes initial damage claims and could further resolve said claims if the position is Claims Agent; acts as a liaison between the Contractors and the City and Service Manager; acts as the initial telephone contact for customer service inquiries and new contractor positions. Performs a wide range of difficult to complex administrative activities related to customer satisfaction.
Exemplary Duties / Responsibilities
Participates in the development and implementation of location goals and objectives. Dispatches, reports and notes status of crews using the available tools in the computer such as crew clipboard; reviews hourly status of crews location and adjust moves to other crews for timely and safe operation of move flow. Prepares damage claim and inventory reports.
Assigns specific duties; record-keeping, and security procedures and practices; investigates customer complaints and attempts to resolve problems to restore and promote good public relations, maintains property. Responsible for the completion of all the moves scheduled for dispatch by use of Independent Contractors. Directly responsible for the completion of moves sold on the same day of the move date. Conducts any task which the City Manager or Service Manager.
Service Manager
Summary Description
Under general direction of the City Manager, the Service Manager receives, stores, issues supplies, equipment, and materials; interviews vendors: maintains inventory records, investigates and resolves damage claims, acts as a liaison between the Contractors and the City Manager, and performs a wide range of difficult to complex administrative activities related to operations.
Exemplary Duties / Responsibilities
Participates in the development and implementation of location goals and objectives. Dispatches, reports and notes status of crews for City Manager review and for timely and safe operation of move flow. Prepares damage claim and inventory reports.
Performs sales work; assigns specific duties; record-keeping, and security procedures and practices; investigates customer complaints and attempts to resolve problems to restore and promote; good public relations, maintains property. Prepares daily deposits and ensures all funds are accounted for in the corporate determined company bank account. Informs Director of Operations of aberrations in company policy. Responsible for the completion of all the moves scheduled for dispatch by use of Independent Contractors. Directly responsible for the completion of moves sold on the same day of the move date.