A Little History
In the late 70's, while practicing architecture and designing large
garden apartment complexes, Rod Johnson decided there had to be a better way to
move in and out of apartments, since most major metropolitan areas were
composed of large percentages of rental housing. This seed thought, combined
with the horrid reputation of the moving industry at the time, gave Johnson the
idea of developing a system that could be done quickly and in a manner that
allowed the customer to know exactly how much their move would cost. In
advance.
So began the challenge. The market research showed that most
customers will pay a premium of quality service but not an open-ended "carte
blanche" arrangement as had been the case with many movers. Typically, movers'
rates were quoted at $20 per hour per man. Then, on the day of the move five
men showed up, costing the customer $100 per hour versus the $40 (for two men)
they were counting on. Additionally, the longer the move took the more money
the movers made. There was no incentive system to benefit the contractors bid
for and receive a portion of the total move cost. The faster (and safer) they
work, the more money they make. The customer gets moved quickly and efficiently
and they in turn reward us with their greates gift ... referrals. That's right,
our customers tell their friends who tell their friends and so on.
Many changes have been made since the original invention of the
MoveCalc system. Initially, when Rod Johnson first opened, the office
was a 200 square foot building in Tarrant COunty and all move prices were
calculated on one of the first personal computers called the Radio Shack Model
III considered "state of the art" at that time and so new it only had three
digits in the serial number. Today, our Irving, Texas sales center uses a
highly sophisticated Nortel Option 11C phone system that is integrated with a
file server "farm" networked intra city and backed up by multiple servers and
tapes. All of this enables us to grow quickly, audit efficiently and activate
new business swiftly.
The Apartment Movers take pride in our approach of always trying to
improve on our service and our productivity. We hav emoved hundreds of
thousands of people since our very first day of operations in 1978. We're proud
to know that we've changed an industry, we've made customers lives easier and
we are the standard by which this sectore of the industry measures itself.